Terms and Conditions
Minimum order quantities apply for wholesale orders. Please refer to our online ordering portal for information on each product, as pack sizes vary.
We ship via Startrack. Freight is not included in product pricing, instead it is calculated and applied to your final invoice before payment and dispatch. In-stock items usually ship the next day. If you place an order that contains both backorder and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock.
RETURNS & CANCELLATIONS
Return of faulty/broken items should occur within 5 days of receiving them. To report a broken item, please email the details of the damage to firstname.lastname@example.org, and quote your invoice number. Non-delivery must be reported immediately.
All orders are final and cannot be cancelled once the invoice has been paid. We do not accept return of unsold goods or change of mind.
Most of our products are handmade, therefore some variation between the same product can occur
We try to dispatch your order as soon as possible. In-stock items will usually dispatch within 2-5 days.
We enjoy working closely with our customers and growing our brand in your store, however opening a Jones & Co wholesale account does not automatically guarantee exclusivity in your area.
Please contacts us to arrange a formal exclusivity agreement if you would like to stock Jones & Co products exclusively in your area. To be eligible for exclusivity an order must be placed each season for products across the range at a $3,000 minimum per season. We do understand that your store may only stock one category of products from us and we deal with these situations on a case-by-case basis so please get in touch with our Sales department to discuss further. It is the stockist's responsibility to notify Jones & Co of all physical store locations, any changes to store address or new store openings so we can manage exclusivity agreements. In the case that this does not happen we cannot guarantee exclusivity. Physical store locations must be revealed when signing on as a stockist. Exclusivity is reviewed each season. If an order is not placed by cut off date for that season, exclusivity cannot be guaranteed. Please contact us if you would like to arrange a formal exclusivity agreement.
Prices are subject to change. Where applicable, all prices displayed on our wholesale website exclude Australian Goods & Services Tax (GST). Product prices displayed on this wholesale website are unit prices. All items are sold separately – unless specified otherwise.
Freight charges apply to all wholesale orders of Jones & Co products. For online orders, freight and other order-related charged will be calculated at the time of invoicing.
We do not profiteer from order handling and freight charges. All charges in regards to shipping, order processing and handling are intended to cover the cost of fulfilling and delivering your order. Jones & Co continuously reviews the practises on how these costs can be kept to a minimum. We do your best to estimate shipping charges as accurate as possible when an exact cost is unavailable at the time of your order.
All goods supplied remain the property of Jones & Co until payment is made in full. If we have your credit card details on file, we reserve the right to automatically charge your card the overdue amount. Any accounts that are outstanding for over 60 days may be passed on to debt collection and any fees involved in recovering the debt will be paid by the stockist.
Jones & Co standard payment terms for all new wholesale orders are COD for the first 3 orders.
We may then offer payment terms of Net 7 or Net 30 to pay invoices. This period is calculated from the date of the invoice. Offering these terms are at sole discretion of Jones & Co. Continuous and excessive delays in paying invoices will affect your credit status with us and we may choose to revoke payment terms if your average days to pay are significantly past the days offered.
AGREEMENT OF TERMS
By placing an order with Jones & Co, you are agreeing to our Terms of Trade. These terms are subject to change at any time. If the terms are amended they will be effective immediately and will be emailed to you.